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How rt9999 Handles Your Personal Information

Your account data, payment details, and browsing activity on rt9999 are handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay payment data protectedAccount access via secure loginData requests handled directlyIndonesia-region policy applies
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rt9999 How rt9999 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at rt9999. Here is what that looks like in practice across the four areas that matter most to you.

Encryption in Transit All data exchanged between your device and rt9999 — including DANA, OVO, and GoPay payment flows — travels over SSL-encrypted connections. Your session token is never exposed in plain text.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Data Retention Account data is kept for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold about you.
Access and Correction You have the right to request a copy of your personal data, correct inaccurate details, or ask us to delete data we no longer need to operate your account. Requests are processed through our support team.
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before making any changes.

Live Chat Open the chat widget from your account dashboard. Our team will verify your identity and process data requests during support hours.
Email Support Send your data request to our support address. Include your account username and the specific data action you are requesting.
Account Settings Some data — like your display name and contact details — can be updated directly from your account profile page without contacting support.

Common Questions About Your Data

Real questions from account holders about how their information is used, stored, and protected on rt9999.

We collect your name, email address, and the contact details you provide at registration. We also log your device type and IP address to secure your account against unauthorised access.

No. We record transaction references and amounts for reconciliation, but your e-wallet PIN and full account credentials are never stored on our systems.

Yes. Contact our support team with your registered email and request a data export. We will verify your identity and provide a summary of the personal data linked to your account.

Submit a deletion request through live chat or email support. We will remove non-essential data promptly. Some records may be retained for the period required by applicable regulations.

Access is limited to staff who need it to operate your account, handle support requests, or investigate security issues. We do not share your data with advertisers or unrelated third parties.

After account closure, we retain only the data required by applicable law for the mandated period, then delete it. You can request confirmation once the retention period has passed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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