Reference

Legal Terms That Work for You

These terms set out how your account, your wallet activity, and your data are handled on rt9999. Read them once — they cover everything from how your DANA, OVO, or GoPay deposits are processed to how you can request changes to your account information.

Account Holder RightsData Handling PolicyWallet Transaction RulesJurisdiction ScopeContact & Dispute Paths
rt9999 Legal Terms That Work for You
REACH OUR TEAM

How to Contact Us About Legal Matters

Legal queries, account disputes, or data access requests each have a direct channel. Use the path that matches your question — our account team handles wallet-related disputes, and our compliance desk handles formal data or legal requests. For account holders in Jakarta and Surabaya, the same channels apply regardless of city.

Live Chat Support Raise account or transaction disputes directly through the live chat window in your account dashboard. Available for wallet-related queries including DANA, OVO, and GoPay transaction issues.
Email — Legal and Compliance Send formal requests — including data access, account closure, or legal correspondence — to our compliance email address listed in your account settings under Contact Us.
Account Help Center The Help Center in your account covers step-by-step processes for common legal actions: updating personal details, requesting data exports, and flagging a disputed charge.
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

Security and data hygiene sit at the core of how the platform runs — not just as a policy position, but in how your account information actually moves through our systems. From the moment you verify your wallet to the point a withdrawal clears, your data travels encrypted.

Data Retention Policy

We hold your account data only as long as required by applicable regulations and our operational needs. You can request a summary of what we hold by contacting our compliance desk through your account settings.

Cookie and Tracking Use

We use session cookies to keep your account active and functional cookies to remember your preferred wallet — DANA, OVO, or GoPay. Analytics cookies are optional and can be adjusted in your browser or account preferences.

Account Access and Verification

Login requires a verified phone number and a one-time PIN sent to your registered number. Any change to your linked wallet or withdrawal method triggers a re-verification step to protect your account from unauthorised changes.

Requesting Changes or Deletion

To update personal information or request account closure and data deletion, submit a formal request via the compliance email in your account settings. We process verified requests within the timeframe required by applicable law.

Common Questions About Your Legal Rights

If you have a specific question not covered here, the fastest path is live chat for account matters or the compliance email for data and legal requests.

Availability depends on local law and your specific region. We serve eligible Indonesian regions where local law permits. Confirming your legal eligibility before opening an account is your responsibility.

Send a data access request to the compliance email listed under Contact Us in your account settings. We will respond within the legally required timeframe with a summary of data held under your account.

On verified account closure, we delete or anonymise personal data subject to any retention obligations required by applicable regulation. Some transaction records may be held for a defined statutory period.

Yes. Raise wallet transaction disputes first through live chat, referencing your transaction ID and wallet type. If unresolved, escalate via the compliance email with supporting documentation from your wallet app.

We notify account holders by email to your registered address before any material change takes effect. Continued use of your account after the effective date constitutes acceptance of the updated terms.

Formal legal correspondence, regulatory enquiries, and compliance requests go to the dedicated compliance email in your account settings under Contact Us — not through general live chat support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.